Credit Card Vaulting

Incident Report for CIMcloud

Resolved

This incident has been resolved.

Posted Aug 28, 2025 - 12:11 EDT

Monitoring

The credit card vault service is now available. We are continuing to monitor to verify.

Posted Aug 28, 2025 - 08:39 EDT

Update

We are continuing to investigate this issue.

Posted Aug 28, 2025 - 08:29 EDT

Investigating

The credit card vault service is unavailable as of 7:53am eastern this morning. This will prevent people from adding or editing credit cards. We are working to resolve the problem.

Posted Aug 28, 2025 - 08:17 EDT

This incident affected: i1 Arrays (i1web01, i1web02, i1web03, i1web04, i1web05), i2 Arrays (i2web01, i2web02, i2web03, i2web04, i2web05), and K8 Cluster (k804, k805, k806, k807, k8classic, k808).